The full question is, “Tell me what is the single biggest problem that you see in operations departments, either external or your own?” In answering this question, I’ll explain what the looking for and how to answer it best.

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What's the single biggest problem you see in operations departments? And that can be either external or internal to an organization you've worked for? I'm Jeff Altman, The Big Game Hunter. I'm a career coach, a leadership coach. And I'll be talking with you about what a firm is looking for out of you when you're interviewing for a CEO position. So I'm going to give you the standard type of answer and the ideal way to address it. Okay?

So let's start off with the idea that they're trying to get an idea of how you think, how you approach situations and thus, in asking a questions like a question like this, they want to get you to reveal what's you know, in your mind, and how you go about evaluating things. From there, they may go into a cultural assessment, but here, they're just very simply looking at how do you critique? How do you evaluate? And how do you fix?

So, I would stay off your current organization, unless you're talking about what you stepped into when you joined the firm, and how you fixed it. So this is the standard type of answer. The A performer answer involves you having done research before you walked in, to understand what some of their problems are, and thus be able to say to them, "And, I understand there's some similar issues with your organization."

"How do you know that?"

"You know, I've tried to do my homework before walking in the door. So, I've spoken to people who've worked here before. I've spoken to, or I've done research with journalists, I've spoken to individuals outside the organization who've expressed similar concerns to what I stepped into previously." And thus, what you're able to do is start connecting the dots for how you've done your homework, how you're prepared to just walk in and resolve issues, and thus open up a conversation with "How would you resolve that? How would you fix it?" And you can say, "I know what I've done previously." You can talk about those situations.

But you've got different people here. You've got different dynamics here. And thus, say "I've got to do my homework in this organization like I did in that organization, to understand the cultural nuances here, to understand . . . " yada yada, yada.

Hope you found this helpful. I'm Jeff Altman. My website is There's a lot more to help you. Go to the site, go explore it. If you're interested in one on one coaching, message me through the site, let's get to work. Also, if you want to subscribe to my channel on YouTube, click the small icon in the lower right or the picture of me in the upper left, and get notified whenever I release something new.

And I'll also mentioned to you I've got a course on Udemy called The Ultimate Job Interview Framework" that will help you a lot with your interviewing. You know, I've worked with C level professionals for years and this is a great format for them and frankly, for your staff when they interview. So if you go to You can take the course that way. Or you can purchase the book through Amazon as either a paperback or Kindle book.

Hope you have a terrific day. Be great! Take care.


JeffAltman, The Big Game Hunter
JeffAltman, The Big Game Hunter

Jeff Altman, The Big Game Hunter is a coach who worked as a recruiter for what seems like one hundred years. His work involves career coaching, all as well as executive job search coaching, job coaching and interview coaching. He is the host of “No BS Job Search Advice Radio,” the #1 podcast in iTunes for job search with more than 2000 episodes and is a member of The Forbes Coaches Council.

Are you interested in 1:1 coaching, interview coaching, advice about networking more effectively, how to negotiate your offer or leadership coaching? Schedule a discovery call at my website,

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