It happens more often than you believe that you will not receive a follow-up call as promised. Candidates believe they are a shoe-in for the job and are awaiting an offer, but nothing comes. Not only is this inconvenient for the candidate, but it also reflects negatively on the organization.
Waiting for a call that never comes
Carmen is confident in her interview performance and has written a fantastic thank you letter. She was told that a decision would be made by the end of the week, and she is almost certain that she will be offered a job. That was Tuesday, and by Friday, she was beginning to have reservations. There hasn’t been any communication from the company.
Is this a sign that she won’t get a job offer? Should she call and inquire, “How are you?” Should she just let her hair down for the weekend?
What should I do?
Carmen decided to ask for help from her cousin Claire, who works as an HR manager at a different company. Claire advised her to phone the interviewer and ask about her situation. She tells her to call back on Tuesday. (Mondays are the worst.)
The follow-up call
Carmen has a script so she can be focused and confident when she makes her call on Tuesday morning. She gets a voice mail message and leaves it.
“Greetings, Miss Castro. Carmen Rodriguez is my name, and we met last Tuesday when I went in for an interview for the Customer Service Representative position. I’d like to check on the status of the job and see whether I’m still being considered for it. I’d appreciate it if you could respond to me today. 111-224-6861 is my phone number. Thanks in advance for taking the time to respond.”
Don’t be a pest but be persistent
Call them again and leave a message if you don’t get a call back as promised. Prepare yourself, be professional, and be respectful. Make at least one to three attempts to contact the person, stressing that you would like the information before considering other opportunities because this company is your first choice. If you don’t get a response, take it as a “No.” The line between being persistent and being a nuisance is very thin.
When you phone to check your status, you might get lucky and reach a “live” person. If you’re lucky, you can use this as an opportunity to solicit feedback on your interviewing skills. Sometimes, but not always, someone will take the time to listen to you and offer advice. If this occurs, be thankful and learn from the situation.
Most employers are aware that candidates are concerned about their status and will tell them as soon as possible. However, some firms keep candidates waiting and wondering what occurred despite promising to call by a set date. Take this into account as information regarding the company’s attitudes toward people and whether or not you want to work for them.
Meanwhile, instead of sitting and waiting for that phone call that may never come, keep working on your job search. “Putting all your eggs in one basket” is never a good idea.
ABOUT JEFF ALTMAN, THE BIG GAME HUNTER
Jeff Altman, The Big Game Hunter is a coach who worked as a recruiter for what seems like one hundred years. His work involves career coaching, as well as executive job search coaching, job coaching, and interview coaching. He is the host of “No BS Job Search Advice Radio,” the #1 podcast in iTunes for job search with more than 2100 episodes.
Are you interested in 1:1 coaching, interview coaching, advice about networking more effectively, how to negotiate your offer or leadership coaching? Schedule a
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I have many more examples of Resume Mistakes in this playlist or on the website
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