Jack Ma of Ali Baba was interviewed by Steve Forbes for Forbes’ podcast.
One of the wealthiest men in the world spent a lot of his time talking about the importance of grit and care for your people as being part of the Ali Baba culture.
After all, his business like so many others needed to find its way to success. Yet, he makes the point that what was most important to him was happiness of his people and that is customer before maximizing shareholder value.
After all, when times get tough, shareholders disappear. You need to keep your employees and you make no money unless your customers happy.
It doesn’t mean that you don’t work hard. That’s where grit comes in.
It reminds me of a concept that I learned (or was reminded of) from an executive coach named Lance Secretan that he refers to as The Castle Principles.
You need to demonstrate Courage, Authenticity, Service, Truthfulness, Love, Effectiveness. They are all intertwined.
Your people need to feel them from you. If your employee, your colleagues in the people you serve need to feel that from you. They know all need to be in place otherwise others feel like it’s a lie. Or an act. Or worse.
Ⓒ The Big Game Hunter, Inc., Asheville, NC 2019
ABOUT JEFF ALTMAN, THE BIG GAME HUNTER
Jeff Altman, The Big Game Hunter is a career and leadership coach who worked as a recruiter for more than 40 years. He is the host of “No BS Job Search Advice Radio,” the #1 podcast in iTunes for job search with more than 1600 episodes and his newest show, “No BS Coaching Advice” and is a member of The Forbes Coaches Council.
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